FAQs
FAQ — Cartorify
How long does shipping take?
Orders are processed within 1–3 business days. Delivery typically takes 1–7 business days depending on your location and product availability.
How can I track my order?
Once your order ships, you will receive a tracking number via email. You can use it to track your order anytime.
Can I cancel my order?
Yes. Orders can be cancelled within 12 hours of placing them. After this time, your order may already be processed for shipping.
To cancel, email:
support@cartorify.com
What is your return policy?
We offer a 30-day return policy. Items must be unused and in original packaging. Contact us to start a return.
What if I receive a damaged or wrong item?
If you receive a damaged, defective, or incorrect item, contact us within 48 hours with photos. We will send a replacement or issue a full refund.
Do you offer refunds?
Yes. Once we receive and inspect your return, refunds are issued to your original payment method within 5–10 business days.
Do I have to pay for return shipping?
Customers are responsible for return shipping costs unless the item is damaged or incorrect.
I entered the wrong shipping address. What should I do?
Contact us immediately at support@cartorify.com. If the order hasn’t shipped, we’ll update the address.
Do you offer customer support?
Yes. Our support team is available Monday–Friday. We typically respond within 24–48 hours.
How do I contact you?
Email us anytime:
support@cartorify.com